Cumulus Support

Mapantz

Gyvate wrote: ↑Tue 30 Jan 2024 6:26 pm I don't get the point here with Cumulus.ini

Because, that's what I did when I had some issues.

I had data missing due to swapping over the logging device. I stopped CMX, changed the date and time in the cumulus.ini, started CMX, and it downloaded the missing data.

Mapantz

cumulus.ini

Mapantz

The changes to the index file cannot have been changed, otherwise the new one would be showing.

It's something your end, like editing the wrong file or something?!

Mapantz

I think this is an iOS issue.

I did a search about caching issues on Safari, and there's tons of complaints going back 10 years or more.

Mapantz

As an IT professional I have to say that a bit of reality check is needed here. If you for example buy a server hardware, it costs hundreds or even thousands of euros a year just to get 4 hours response time to even start the troubleshooting process. Hostpresto’s Terms of Service do not promise abs...

Mapantz

Every time I visit, the banner is up to date for me:

Screenshot 2024-01-23 183133.png

Mapantz

Glad you've got it working Ray.

The banner is updating here and on the Cumulus sites page for me. Both showed 18:00 today when I refreshed the page.

Mapantz

Are you hosted with Hostpresto by any chance, William?

Mapantz

Thank you for the information, I tried it, and they blocked me again. This is the error: lfd: (mod_security) mod_security (id:949110) triggered by (GB/United Kingdom/243-ipv4.no-dns-yet.as49375.net): 10 in the last 3600 secs Drop them another email to say you removed the block, but you keep getting...

Mapantz

M1DUL wrote: ↑Tue 23 Jan 2024 1:40 pm I cannot do that on my account, they have blocked my IP address, they've blocked me out of everything !!!!

If you go to your client area, click Services then click My Services then click your host service/product, do you see Manage Firewall in the menu on the left?

Mapantz

They've done a whitelist this time, and it seems to be ok now. However, I have had the "whitelist" reply about 6 times in the last few months, and it still continues to happen.

Mapantz

Hostpresto are blocking our IP addresses Mike. We can unblock them, but we'll get blocked again when CMX starts uploading.

1 hour and 30 mins now, and no reply from them.

Mapantz

Forget that, I'm blocked again.. As soon as I unblock my IP and run CMX, I get blocked again. 403 ERROR Access Denied! You don't have permission to access /upload.php on this server.

Mapantz

Mod security, again..

Screenshot 2024-01-23 124423.png

I've unblocked myself via the client firewall area.

The question is, why is this happening to multiple customers? It's awful.

Hostpresto are not even replying to tickets either.

Mapantz

Yep - same

I opened a ticket over an hour ago, and they have not replied.

Lost for words on how bad they've become.

Cumulus Support

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